MANAGING SERVICES

MANAGING SERVICES

HOTEL HARRIS TEBET, JAKARTA | 3-4 AGUSTUS 2011 | Rp. 3,500,000


Materi

  1. The Service Revolution
  2. Re-Evaluating Your Service Culture
  3. Teamwork: Re-Evaluating Your Service Culture
  4. Teamwork: Developing Key Result Area In Customer Service
  5. Managing Customer Service
  6. The Manager As A Customer Service Model
  7. How To Measure Your Service Standards
  8. Teamwork:  Developing New Service Goals, Action Plan, And Standards
  9. Role-Play: Coaching Subordinates For Service Excellence
  10. Motivating And Coaching For Service Excellence
  11. Developing The Climate Of Service By Applying Informal And Formal Rewards
  12. Appraising Service Performance
  13. Simulations: Developing Teamwork And Synergism In Achieving Service Excellence
  14. How To Develop Service Excellence Checklist For Survey
  15. Teamwork: Developing Service Excellence Checklist For Survey
  16. Continous Improvement In Managing Service
  17. How To Develop And Maintain Customer Focus Group
  18. Role-Play: Customer Focus Group In Action
  19. Course Summary
  20. Developing Service Excellence Action Plan
  21. Feedback And Follow-Up

 

Instruktur
Drs. Bambang Haryanto, M.Sc ialah instruktur dan konsultan independen berbagai organisasi bisnis dan lembaga, antara lain BCA Group, Gajah Tunggal Group, Dharmala Group, Sampoerna Group, Tiga Raksa Group, Lippo Bank, Bogasari, dan Bank Artha Graha.

Master of Education dari Simon Fraser  University Canada ini memulai karir profesi di Divisi HRD dan Training Center BCA sebagai instruktur program manajemen pengembangan diri dan manajemen, menyusun, mengembangkan dan menyelenggarakan berbagai pelatihan untuk BCA Training Center. Hingga saat ini ia telah menyelesaikan dengan baik lebih dari 900 kali berbagai jenis program pelatihan dan konsultasi.



Tanggal dan Tempat

  • 3-4 AGUSTUS 2011 – Hotel Harris Tebet Jakarta



Investasi :

  • Rp. 3,500,000 sudah termasuk material kit, sertifikat keikutsertaan, makan siang dan rehat kopi, belum termasuk pajak. Bagi 5 peserta atau lebih dari perusahaan yang sama GRATIS untuk satu orang peserta

Khusus bulan Ramadhan makan siang digantikan dengan voucher makan malam atau paket

 

 

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