Tag: telephone courtesy

TELEPHONE TECHNIQUES AND COURTESY – Pasti Jalan

TELEPHONE TECHNIQUES AND COURTESY – Pasti Jalan

TELEPHONE TECHNIQUES AND COURTESY Graha Mustika Ratu, Jakarta | 04 April 2018 | 09.00 – 17.00 WIB | RP. 1.750.000,- PASTI JALAN Graha Mustika Ratu, Jakarta | 13 Juli 2018 | 09.00 – 17.00 WIB | RP. 1.750.000,-  Graha Mustika Ratu, Jakarta | 07 November 2018 | 09.00 – 17.00 WIB | RP. 1.750.000,-  Teknik […]

INTERACTION AND TELEPHONE COURTESY

INTERACTION AND TELEPHONE COURTESY

INTERACTION AND TELEPHONE COURTESY (IMPROVE TELEPHONE SKILL/ CALL CENTER) Yogyakarta | 06 – 08 July 2015 | Rp 5.950.000/person Yogyakarta | 24 – 26 August 2015 | Rp 5.950.000/person Yogyakarta | 28 – 30 September 2015 | Rp 5.950.000/person Yogyakarta | 19 – 21 October 2015 | Rp 5.950.000/person Jadwal Training 2015 Selanjutnya … PENDAHULUAN: Begitu banyaknya pelanggan lari dari […]

Complain Handling & Telephone Courtesy

Complain Handling & Telephone Courtesy

Complain Handling & Telephone Courtesy Jakarta | 22 – 23 September 2015 | Rp. 3.950.000 Jakarta | 22 – 23 Desember 2015 | Rp. 3.950.000 PENGANTAR Dalam pelayanan publik, kebutuhan untuk memenuhi kebutuhan dan kepuasan pelanggan sangatlah penting. Namun kebutuhan dan kepuasan pelanggan juga berkembang. Berbagai upaya tentu dilakukan setiap bentuk pelayanan publik, baik itu […]

EXCELLENT RECEPTIONIST & TELEPHONE COURTESY

EXCELLENT RECEPTIONIST & TELEPHONE COURTESY

EXCELLENT RECEPTIONIST & TELEPHONE COURTESY Hotel Merapi Merbabu, Yogyakarta | 22 – 24 Juni 2015 | Rp 9.000.000 Hotel Merapi Merbabu, Yogyakarta | 22 – 24 Juli 2015 | Rp 9.000.000 Hotel Merapi Merbabu, Yogyakarta | 11 – 13 Agustus 2015 | Rp 9.000.000 Hotel Merapi Merbabu, Yogyakarta | 14 – 16 September 2015 | […]

Improving Customer Service Thru Telephone Courtesy
By September 20, 20120 Comments Read More →

Improving Customer Service Thru Telephone Courtesy

Improving Customer Service Thru Telephone Courtesy Aryaduta Hotel Semanggi / Swiss-Belhotel, Jakarta | November 27th – 28th, 2012 | Rp. 3.250.000, LATAR BELAKANG PROGRAM : Masih ditemui kenyataan-kenyataan yang terjadi yaitu : Perlu ditingkatkannya kesadaran personel Perusahaan bahwa pesawat telepon adalah media yang dapat memberi kesan baik buruknya citra sebuah Perusahaan terhadap pelanggannya Kesadaran bahwa setiap […]

Telephone Technique (in English)

Telephone Technique (in English)

Telephone Technique (in English) Graha Mustika Ratu, Jakarta | Rabu, 23 Juni 2010 | Pk. 08.45 – 17.00 | Rp 1.200.000 ,- / peserta Materi bahasan: Introduction : a professional image, the importance of technique and good telephone etiquette Professional Telephone Conversation : Positive attitude, Effective Communications (sound, good choice of words), Active listening, Asseretiveness, […]

Telephone Technique and Courtesy for Customer Service

Telephone Technique and Courtesy for Customer Service

Telephone Technique and Courtesy for Customer Service Graha Mustika Ratu, Jakarta |  Senin, 10 Mei 2010 Pk. 08.45 – 17.00 | Rp 1.200.000,- Materi bahasan: Service excellence awareness, semangat membantu/melayani, Introduction: citra professional, pentingnya teknik dan etiket bertelepon yang baik. Professional telephone conversation: Sikap positif terhadap pelanggan. Active listening, asking the questions: Menangkap maksud/pertanyaan yang […]

EXCELLENT RECEPTIONIST & TELEPHONE COURTESY

EXCELLENT RECEPTIONIST & TELEPHONE COURTESY

EXCELLENT RECEPTIONIST & TELEPHONE COURTESY Hotel / Office Building Jakarta  | 18 Juli  2009 | Rp. 950.000,-   A receptionist plays an important part in company because she is a representative of company image. Through receptionist, customer for the first time recognize how well company’s professionalism. Therefore, good ethics and good technique in accepting customer […]